Facts & FAQ's

A checklist of key considerations:

You have the right to choose your own repair shop. Choosing the right repair shop for your car comes down to a matter of trust. You and your insurance company each have respective rights and obligations. Review your policy and understand them. The law does not require you to get more than one repair estimate. As owner of your vehicle, only you can authorize repairs on it. You are not required to go with repair facilities selected by your insurance company. You are required to allow your insurance carrier adequate time to inspect damages before having them fixed. Repair estimates vary. Lower estimates may not include vital tasks like headlamp adjustment, alignment etc. Lower estimates can also be due to a facility's intention to use lower-quality and more cost-effective parts (substandard models based on the original manufacturer's designs). Sign releases only when repairs have been perfomed to your satisfaction.